Not long ago, customer support was a reactive cost-center for companies. All efforts to optimize the experience revolved around the reduction of cost instead of the improvement of the customer’s experience. Business process improvement professionals began making the connection between revenue growth and the satisfaction of clients after the sale, and the concept of Client Success began to take traction.
Categories: industry outlooks
Innography's fourth US patent 9,069,853 was issued on June 30 for “System and method of goal-oriented searching.” The patent’s title underscores Innography’s product development approach: We start with the user goals, then we design software to allow them to quickly and easily achieve their goals.
Categories: open innovation, patent filing trends, patent search, patent strategy, semantic patent search
According to the USPTO’s self-published dashboard showing first office action pendency, there’s been a healthy improvement in the total pendency time from 35 to 29 months from 2010-2014. Their mission has been to decrease the first response time i.e. the time it takes for an applicant to hear anything from the patent office regarding the filing.
Categories: industry outlooks, patent regulation, patent strategy
This is a transcript of the webinar Freedom-to-Operate Misnomer: Methods of Providing an Opportunity Analysis with speakers Michael Reed, Attorney & Partner at Cesari & Reed, LLC. and Sr. Data Expert at Innography, Maneesha Joshi.
Categories: patent analysis, patent strategy, patent visualization tools
Innography’s vision is to make patent-driven insights accessible to inform business decisions for anyone, at any time. Our recent release of PatentScout™ Publish takes a big step in that direction, by allowing companies to publish specific patent sets either internally or externally, to any group of users.
Categories: patent strategy, patent visualization tools
A common question we come across here at Innography is related to methods for identifying seminal patents. Seminal patents represent an invention so important that it creates or shifts a particular technology space. Other inventors cite those inventions as prior art for their own inventions, which can be improvements or enhancements to the original idea.
Categories: open innovation, patent search, patent strategy
This is a transcript of the webinar Four Tactics for Monetizing Innovation in Your Portfolio, hosted by Gene Quinn, IPWatchDog, which is available on demand.
Categories: open innovation, patent portfolio analysis
This is a transcript of the webinar Supreme Court Impact on Patent Portfolio Management, hosted by Gene Quinn, IPWatchDog, which is available on demand.