Posts by Shauna Osborne
Not long ago, customer support was a reactive cost-center for companies. All efforts to optimize the experience revolved around the reduction of cost instead of the improvement of the customer’s experience. Business process improvement professionals began making the connection between revenue growth and the satisfaction of clients after the sale, and the concept of Client Success began to take traction.
Categories: industry outlooks
The last post in our IP Maturity Model series, this post covers earlier topics of IP Management goals and the gaps that must be filled in order to reach these goals, and emphasizes the final step in the assessment process - building a go-forward plan including action items and target dates.
Our previous postings about IP Management capabilities walked through the value of applying an IP Maturity model, how to identify key areas of focus/priority, and a method for assessing current capabilities. The next steps are focused on determining what level of IP maturity is required to help the organization meet its business goals and identifying the associated effort required to close the gap.
Shauna Osborne continues her blog series on the IP Maturity Model with suggestions for assessing current capabilities inside your organization.
This is the second blog post in a series dedicated to the IP Maturity Model. This week we will discuss the recommended steps for maturity self-assessment and how to prepare for this activity.
Categories: intellectual property management, ip maturity model, ip strategies, patent portfolio analysis
This is the first in a series of blog posts detailing the importance of establishing an IP Maturity Model assessment process.
Despite heavy snow during the morning commute, about two dozen Innography clients braved the weather to attend our 2013 Northeast Training Day in Tarrytown, NY. Attendees heard from John Martin, Innography Chairman and CEO, about the company's strategic direction and product roadmap for the next year. Carlisha Robinson, our Director of Product Management, gave an update on the Fall 2013 Release as well as an early look at next week's "Stocking Stuffer" update features. With...
I am proud to announce that today Innography is launching its Professional Services program. As the new VP of Professional Services at Innography, I hope to provide some clarity around one of my favorite subjects. When asked to write a blog post to accompany the launch, it was difficult to narrow down the focus subject. After all, how could I possibly choose one aspect of something I consider holistically important? Just as in Professional...