Category: industry outlooks
Not long ago, customer support was a reactive cost-center for companies. All efforts to optimize the experience revolved around the reduction of cost instead of the improvement of the customer’s experience. Business process improvement professionals began making the connection between revenue growth and the satisfaction of clients after the sale, and the concept of Client Success began to take traction.
Categories: industry outlooks
According to the USPTO’s self-published dashboard showing first office action pendency, there’s been a healthy improvement in the total pendency time from 35 to 29 months from 2010-2014. Their mission has been to decrease the first response time i.e. the time it takes for an applicant to hear anything from the patent office regarding the filing.
Categories: industry outlooks, patent regulation, patent strategy
Innography just finished its best quarter ever! In addition to record revenue, we had record bookings in the quarter. And the bookings were not just a little bit higher, but were almost 40% higher than the previous record quarter!
Categories: industry outlooks, technology forecasts
The IAM Strategy 300 – The World’s Leading IP Strategists is a list of individuals forging new paths that maximize the value of IP portfolios. Published by the Intellectual Asset Management Media group (also known as IAM), landing on the list involves a starting point of at least three nominations from outside the person’s own organization. Tyron Stading, the President and Founder of Innography, has been on both the 2014 and 2015 lists, we sat down and spoke with him about the honor.
Categories: industry outlooks, ip strategies, patent analysis
Chinese patent filing volume is the largest of any country of the world 2011 onward. “China accounted for a third of the world’s patent applications in 2013, according to the World Intellectual Property Organization (WIPO).” The growth in filings post-2007 has been driven largely by internal filings which have been driven primarily by domestic subsidies. We explore these subsidies in Government Incentives.
Categories: big data, industry outlooks, patent analysis, technology forecasts
In the wake of Alice v. CLS Bank, numerous patents have been lost with claims invalidated as being patent ineligible. On the first anniversary of the Alice decision, we sat with Gene to answer some of your burning questions in our webinar: Surviving Alice in the Age of Software Innovation.
Categories: advanced patent search, industry outlooks, open innovation, patent analysis, semantic patent search
Innography had a record quarter in Q1 2015 and is preparing for its largest-ever Insights client conference in April.
Categories: events, industry outlooks, patent strategy, patents
Last week I shared Part 1 of my 2015 predictions for the IP landscape, highlighting the increased use of intelligence throughout IP lifecycle, executive accountability and an increased alignment between R&D and IP. This week will focus on the remaining game-changers, namely legislation and the patent marketplace.